The Perceptions of Care (PoC) surveys are clinical-care oriented, self-report satisfaction rating scales. In developing the PoC surveys, McLean focused on patients' perception of the quality of the interpersonal care they received during hospitalization and outpatient treatment. Use of the PoC survey provides detailed feedback about patients' experience of their treatment during a time when contact with patients is highly focused and time-limited. The survey gives patients the opportunity to anonymously rate care and to recognize clinicians and staff who were particularly helpful in their recovery. There are two versions of the PoC survey, one to be used with outpatients, PoC-OP, and the other to be used with inpatients, residential and partial hospitalization patients, PoC-IP.
“The Perceptions of Care survey is very helpful to our understanding of the patient's view of our performance.” -PoC user
The PoC-OP measures five domains:
- Continuity and Coordination of Care
- Communication / Information Received From Provider
- Interpersonal Aspects of Care
- Global Evaluation of Care
- Access and Availability of Provider
PoC-Inpatient and Residential/Partial Survey
The PoC-IP measures four domains:
*In addition to the validated 18-items, McLean eBASIS has recently updated the PoC-IP to include three items on facility cleanliness, food, and the group program. Results of these three items are included in reports but not factored into domain scores.
PoC Levels of Service
McLean eBASIS provides the PoC surveys with two levels of service, with WebScore and/or quarterly reporting.1)Level Two: Use the survey and subscribe to PoC WebScore to score domains online (available for desktop or tablet) or 2)Level Three: Use the survey and subscribe to the comprehensive eBASIS quarterly reports including domain scores, item scores, comparison charts, and control charts
Click here for more information on eBASIS levels of service.